Shipping policy

Shipping Policy

Processing time
Orders are packed and dispatched within 1 to 2 business days.

Delivery time (Australia)
Standard delivery: 2 to 10 business days
Express delivery (if selected at checkout): 1 to 4 business days

Delivery time may vary depending on public holidays, courier delays or your location. Regional and remote areas may take slightly longer.

Shipping costs
Standard shipping within Australia is free.
Express shipping is optional and calculated at checkout.

Tracking
Once your order has shipped, you will receive a confirmation email with a tracking link.

Address changes
If you need to change your shipping address, email us immediately at support@postra.com.au.
We are unable to adjust orders once they have been shipped.

Lost, delayed or damaged parcels
If your parcel is delayed, lost or arrives damaged, email support@postra.com.au with your order number and we will take care of it.

Returned parcels
If a parcel is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-delivery. Additional shipping fees may apply.